You have 14 days to return the item to us .
We guarantee to refund any item you send back . Make sure the item is in the original condition with all the tags and the original packaging , the refund will be credited to the card you used to place your order .
We do not offer exchange from outside the UAE , return items will be refunded and you’ll need to place a new order .
We are not responsible for any item sent back to us until it reaches our warehouse .
For hygiene reasons , we do not offer refunds or exchanges on underwear , swimwear or pierced jewellery .
Mydamour offers shipping to a variety of international countries (listed below). Orders are usually processed within 1-2 business days. Depending on location, both flat rate and expedited shipping is available upon checkout. Once your order is shipped, you will receive a shipment email entailing shipment and tracking details.
Please note: Pre-orders are unavailable to ship until 10-14 business days of order. Expedited and express shipping methods do not affect the delivery time or pre-order items.
It’s important for us to receive your order when you expect them. At MYDAMOUR, we have different options available for our clients depending on the value of your order and the delivery method you choose.
- Standard Delivery
Delivery are within 5 working days from Sunday to Thursday (excluding Public Holidays) from 9am to 5pm.
- Express Delivery
Delivery are within 2 to 3 working days from Sunday to Thursday (excluding Public Holidays) from 9am to 5pm
- Cash on Delivery
We accept cash on delivery for those without access to Credit/Debit cards as an alternative payment for AED500 orders and more.
You can pay the driver upon receiving your order for a fee of AED20
Same day delivery if ordered before 10am and next day delivery if ordered before midnight.
Pay online using any of the payment listed below for your order. Rest assured, we take your security very seriously, therefore your details will be protected. We guarantee you a safe shopping experience at Mydamour
Pay when you receive your order with cash on delivery for customers without access to credit or debit cards. This alternative payment is only available in Dubai at this time. Please note that cash payments orders will be charged an additional fee of AED 20 per order.
RAK BC4 8 Floor
Raz Al Khaimah
Company number: 5007255
Call +971 (0) 45134476