Exchanges and Returns

You have 14 days to return the item to us .

We guarantee to refund any item you send back . Make sure the item is in the original condition with all the tags and the original packaging , the refund will be credited to the card you used to place your order .

We do not offer exchange from outside the UAE , return items will be refunded and you’ll need to place a new order .

We are not responsible for any item sent back to us until it reaches our warehouse .

For hygiene reasons , we do not offer refunds or exchanges on underwear , swimwear or pierced jewellery .

Product Returns

Product Information & Reason for Return

  • Dead On Arrival
  • Faulty, please supply details
  • Order Error
  • Other, please supply details
  • Received Wrong Item
  • YES
  • NO