You have 14 days to return the item to us .
We guarantee to refund any item you send back . Make sure the item is in the original condition with all the tags and the original packaging , the refund will be credited to the card you used to place your order .
We do not offer exchange from outside the UAE , return items will be refunded and you’ll need to place a new order .
We are not responsible for any item sent back to us until it reaches our warehouse .
For hygiene reasons , we do not offer refunds or exchanges on underwear , swimwear or pierced jewellery .